Return & Refund

Last Updated: [11/09/2026]

At Home Appliances USA, we want you to be satisfied with your purchase. If you need to return a product or request a refund, please review the policy below.

1. Return Eligibility

Products may be eligible for return if:

The product is unused and in its original condition.
The product is returned with its original packaging, accessories, manuals, and other included items.
The return request is submitted within [30 days] of delivery.
The product is not damaged due to improper use, installation, or handling.

Some products may have different return conditions. Please check the product-specific return terms before placing your order.

2. Non-Returnable Products

Certain products may not be eligible for return, including:

Products that have been used or installed, unless they arrived damaged or defective.
Products damaged due to improper installation or misuse.
Products missing original packaging or accessories.
Clearance or final-sale items, where applicable.
Products specifically identified as non-returnable on the product page.

3. Damaged or Defective Products

Please inspect your appliance when it is delivered.

If your product arrives damaged, defective, or with missing parts, contact us as soon as possible with your order details and photographs of the product and packaging.

We may arrange a replacement, repair, or refund depending on the product and circumstances.

4. How to Request a Return

To request a return, please contact our customer support team with:

Order number
Customer name
Product name
Reason for return
Photos or other supporting information, if required

Our team will review your request and provide return instructions if the product qualifies.

Please do not ship a product back without receiving return instructions from us.

5. Return Shipping

Return shipping costs may vary depending on the reason for the return.

If the product is defective, damaged during delivery, or incorrect, we may cover the applicable return shipping costs.

For returns due to customer preference or other non-defective reasons, return shipping, pickup, restocking, or other applicable charges may apply.

6. Refunds

Once the returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. Restocking & Installation Charges

Certain large appliances may be subject to restocking, pickup, delivery, or installation-related charges depending on the product and circumstances.

Any applicable charges will be communicated according to the current terms for the product and order.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, shipped, delivered, or scheduled for installation may not be eligible for cancellation or may be subject to applicable charges.

9. Exchanges

Where available, eligible products may be exchanged for another product. Exchange availability depends on product availability and the applicable return conditions.